Refund policy

RETURN POLICY

Dear Customers,

At SHESILVER, our priority is to provide you with the best shopping experience and ensure your satisfaction. If for any reason you are not fully satisfied with your purchase, we offer the following return policy to make the process easy for you:

1. Return Conditions:

  • You may request a return within 14 days from the date you receive your order.

  • Returned items must be unused, undamaged, unaltered, and in their original packaging.

2. Return Procedure:

  • Please contact us via email to initiate your return.

  • Once our customer service team receives your request, they will provide detailed instructions.

  • After your return is approved, please send the item back in its original packaging.
    Return shipping costs are the responsibility of the customer.

3. Completion of the Return:

  • Once the item reaches us, our quality control team will inspect it to ensure it meets the return conditions.

  • If approved, your refund will be issued to your original payment method.
    Please note that it may take a few business days for your bank to process the refund.

If you have any questions or need assistance, please don’t hesitate to contact us via email.

With love,

SHESILVER Team